Regarding Order
1.I missed the delivery of my order today. What should I do?
The courier service delivering your order usually tries to deliver on the next business day in case you miss a delivery.
You can check your SMS or Email for more details on when the courier service will try to deliver again.
2.The delivery of my order is delayed. What should I do?
On the rare occasion that your order is delayed, please check your email & messages for updates. A new delivery timeframe will be shared with you and you can also track its status by visiting My Orders.
3.What should I do if my order is approved but hasn’t been shipped yet?
Sellers usually ship orders 1-2 business days before the delivery date so that they reach you on time. In case your order hasn’t been shipped within this time please contact our Customer Support so that we can look into it.
4.Can I take the shipment after opening and checking the contents inside?
As per company policy, a shipment can’t be opened before delivery, but you can accept the shipment and get in touch with us later in case you have any concerns.
5.How do I know my order has been confirmed?
An e-mail & SMS will be sent once you’ve successfully placed your order. We’ll also let you know with the tracking number(s) for your shipment(s).
Cancellations and Returns
1.Replacement, when will I get it?
Visit My Orders to check the status of your replacement.
Replacement is initiated after the originally delivered item is picked up. Please check the SMS & email we send you for your replacement request for more details.
2.Which products are not eligible for returns?
cannot accept returns of item(s) in the following cases:
1. When an item is damaged because of use or when it is not in the same condition as you received it
2. When any consumable item has been used or installed
3. When anything is missing from the package you’ve received including price tags, labels, original packing, freebies & accessories
4. When non-returnable items are involved such as innerwear. lingerie etc.
5. When items are tampered with or have missing serial numbers
6.When NO RETURNS ACCEPTED is mentioned in the Product Page
3.What should I do if I have an issue with my product after the return period?
You can get in touch with the brand or an authorised service centre of the brand to claim the warranty for your product (wherever applicable).
4.What are the checks done for an item that I’m returning?
During pick-up, your product will be checked for the following conditions:
| Correct Product | IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible. |
| Complete Product | All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present. |
| Unused Product | The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices. |
| Undamaged Product | The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes. |
| Undamaged Packaging | Product’s original packaging/ box should be undamaged. |
The field executive may refuse to accept the return if any of the above conditions are not met.
For any products for which a refund is to be given, the refund will be processed once the returned product has been received by us.
6.How can I know the status of my refund?
You can visit ‘My Orders’ to know the status of your refund.
For orders cancelled before shipping, refunds are processed immediately. If the order has been shipped. refund will be processed as soon as the courier service provider confirms the return of the item(s).
7.What are the modes of refund available after cancellation?
The different refund modes available are:
1. PhonePe Wallet – available for orders with select sellers. You will get this option for eligible orders during cancellation
2. Back to source – available for orders with all sellers. The amount is refunded to the payment mode that was originally used to pay for the order
3. NEFT transfer – available for all Cash-on-Delivery orders. As per policy, cash refunds are not possible
8.I have requested for a return for my item. When will it happen?
Just visit the ‘My Orders‘ page to see its status along with the date of pick-up and status of your refund if applicable.
You will also receive an email & SMS with the details of your return.
9.The different refund modes available are:
1. PhonePe Wallet – available for orders with select sellers. You will get this option for eligible orders during cancellation
2. Back to source – available for orders with all sellers. The amount is refunded to the payment mode that was originally used to pay for the order
3. NEFT transfer – available for all Cash-on-Delivery orders. As per policy, cash refunds are not possible
9.Any issues other than mentioned here may be addressed to info@eightstreaks.in
Regarding Shipping
1.What are the delivery charges?
It might vary from Rs.40 to Rs.250.If the value of the product is above Rs.500 shipping is usually free unless mentioned in the Product page.
2.Why does the delivery date not correspond to the delivery timeline of X-Y business days?
It is possible that the our courier partners have a holiday between the day your placed your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners do not work on Sundays and this is factored in to the delivery dates.
3.What is the estimated delivery time?
Generally we procure and ship the items within the time specified on the product page.
Estimated delivery time depends on the following factors:
- The product
- Product’s availability
- The destination to which you want the order shipped to and location of the Seller.
4.Are there any hidden costs (sales tax, octroi etc) on items sold by Sellers on 8streaks onlinestore?
There are NO hidden charges when you make a purchase on the website, List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay or
Delivery charges are not hidden charges and are charged (if at all) extra if at all delivery charges if Mentioned in the product page or at the Check out page.